Privacy policy

The data controller is [legal entity], [legal form], registered in the [city] commercial register under number [RC number], ICE [ICE number], with its registered office at [address].

This processing has been declared to the Commission nationale de contrôle de la protection des données à caractère personnel (CNDP) under number [CNDP declaration number].^⚑1

For any question about your data: adil.boudraa3@gmail.com.

Your account

• Name, phone number and email address.
• Password: stored hashed by our sign-in provider; nobody at Sterncut can read it.
• Your Google or Apple sign-in ID, if you sign in with one of them.
• Date of birth (optional), app language and profile photo.

Your location

• Your phone's location, only while the app is open, to sort shops by distance. It isn't stored.
• Each shop's location, as a pin on the map.
• When a barber sends our team a photo of the shop's poster, the photo is saved with the location where it was taken.

Your bookings

• Services, times, notes to the barber, cancellations and their reasons, and no-shows.
• After a visit, the barber rates the client's reliability. That rating can decide whether a shop asks for a deposit.^⚑2

Your conversations

• Chats between a client and a barber (text and photos).
• Support cases with our team.
• Reviews, which are public, plus reports and appeals.

Your wallet

• Cash top-ups made at a shop, deposits, refunds, coupons and referral rewards. No bank card data is collected.

Your searches

• Searches made in the app, including ones that found nothing.

Without an account: the queue

• If you take a place in a shop's queue from its web page without an account, we store your first name and phone number, and send you text messages about your place.

Barbers and shops

• An ID document, to verify the barber's identity.^⚑3
• Bio, specialty, portfolio photos and working hours.
• Earnings, commission or rent terms, cash handled, weekly statements and subscription bills.

Notifications

• The token that lets us send notifications to your phone, and a log of notifications sent.

• Creating and securing your account.
• Showing nearby shops and their free times, and recording your bookings and your place in a queue.
• Letting a shop decide whether to ask for a deposit, based on no-shows and reliability ratings.
• Delivering your messages and photos, and handling support cases.
• Publishing reviews and handling reports and appeals.
• Running the wallet: top-ups, deposits, refunds, coupons and referrals.
• Verifying barbers' identity, and producing their statements and shops' subscription bills.
• Sending you notifications about your bookings and messages.
• Studying searches that found nothing, to choose the neighbourhoods where we recruit shops.

We rely on performing the service you asked for, on our legal obligations (accounting in particular), on your consent (location, notifications) and on our legitimate interest (searches with no result, preventing abuse).^⚑4

We show no advertising, use no audience-measurement tools and sell no data.

The shop and barber you book see your name, phone number, booking, notes and messages. They also see your no-shows and your reliability standing.^⚑5

Reviews are public and shown with your first name.^⚑6

Our providers process data on our behalf and on our instructions:

• Supabase — database, sign-in and file storage.
• Expo — sending notifications, through Apple and Google.
• Google and Apple — signing in with a Google or Apple account.
• Cloudflare — hosting the sterncut.ma website.
• envoisms.ma — sending text messages to people on a queue without the app (Morocco).
• Apple Maps and Google Maps — displaying maps.

These providers may process data outside Morocco, notably in Ireland (Supabase, the database) and the United States (Expo, Google, Apple and Cloudflare). These transfers are made in accordance with law 09-08 [CNDP authorisation reference].^⚑7

We disclose data to authorities only when the law requires us to.^⚑8

• Account data: as long as the account exists.
• Phone location: never stored.
• Money records (wallet, deposits, barber statements, invoices): 10 years, as the law requires for accounting records.^⚑9
• Queue guests' first name and phone: 30 days, then erased.
• Searches: linked to your account while it exists, then kept with no link to you.
• Notification log: while the account exists, then kept with no link to you.
• Barbers' ID documents: until the barber's account is deleted.

Deleting makes the account anonymous: your name, phone, email, photo and other personal details are erased.

Bookings, reviews and money records are kept without your name. Reviews stay published as “Former customer”.

Money records are kept for 10 years, then deleted.

The details, and how to delete with or without the app, are on the Delete your account page.

• Access: find out what data we hold about you, including your no-shows and reliability standing.
• Correction: fix inaccurate data. Most of it can be changed directly in the app.
• Objection: object, on legitimate grounds, to the use of your data.
• Deletion: delete your account in the app, or ask us to.

Write to adil.boudraa3@gmail.com from the email address on your account, or give its phone number. We reply within 10 days.^⚑10

If you're not satisfied with our reply, you can complain to the CNDP (www.cndp.ma).

Only the people at Sterncut who need it to run the service can access data. Our team reads a conversation only if it's reported or attached to a support case.^⚑11

Sterncut is for people aged 18 and over.^⚑12 Date of birth is optional.

The last-updated date is at the top of this page. For an important change, we tell you in the app 30 days before it applies.^⚑13

[legal entity], [address]. Email: adil.boudraa3@gmail.com. Phone: +212 6 59 94 15 07.