Terms of use

Sterncut is published by [legal entity], [legal form], RC [RC number], ICE [ICE number], with its registered office at [address].

Sterncut lets you find a shop, book a time, take a place in a queue and message a barber.

Barbers and shops are independent professionals. They set their services, prices and hours, and they alone are responsible for the service. Sterncut is not a party to the contract between you and the shop.^⚑1

You must be at least 18 to create an account.^⚑2

The details you give must be accurate.

Keep your password secret. If you think someone else is using it, change it and write to us at adil.boudraa3@gmail.com.

Services, prices and durations are set by the shop and shown in the app before you book.

You pay for the service at the shop. Apart from deposits, Sterncut takes no payment for services.^⚑3

You can cancel a booking in the app. If the shop cancels, you're notified.

A shop can ask for a deposit to confirm a booking. The amount and the free-cancellation deadline are shown in the app before you confirm.

The deposit is paid from your Sterncut wallet.^⚑3

• You cancel before the deadline: the deposit goes back to your wallet.
• You cancel after the deadline, or don't come: the deposit isn't refunded.
• The shop cancels: the deposit goes back to your wallet.^⚑4
• You come: the deposit is taken off the price you pay at the shop.^⚑5

If you don't come to a booking and haven't cancelled it, the shop can mark it as a no-show.

After each visit, the barber rates your reliability. Your no-shows and these ratings can lead a shop to ask you for a deposit on future bookings.^⚑6

If a no-show was marked by mistake, write to us at adil.boudraa3@gmail.com.^⚑7

After a visit, you can leave a review of the shop and the barber.^⚑8 Reviews are public.

A review must be about your visit. We remove reviews that are insulting, discriminatory, unrelated to the visit or that contain personal information.^⚑9

Anyone can report a review, a message or a profile. If we remove your content or take action against your account, we tell you why, and you can appeal the decision in the app.^⚑10

You allow us to display the reviews and photos you publish, free of charge, in the app and on sterncut.ma. Reviews stay displayed without your name if you delete your account.^⚑11

We can suspend or close an account for fraud, harassment, fake reviews, misuse of the wallet or repeated breaches of these terms.^⚑12

Unless it's urgent, we warn you first and tell you why. You can appeal by writing to adil.boudraa3@gmail.com.^⚑12

The Sterncut wallet is topped up only in cash, at a shop that offers top-ups. Bank cards aren't accepted.

The balance is used to pay deposits.^⚑13 Deposit refunds, coupons and referral rewards are credited to it; their conditions are shown in the app.

The balance can't be withdrawn or refunded in cash. It's lost if you delete your account.

The wallet is not a bank account and earns no interest.^⚑14

A shop subscribes to be bookable on Sterncut. The price is set per barber, monthly or yearly, with a maximum number of barbers billed, and is shown on sterncut.ma/tarifs and in the app before subscribing.

An invoice is issued for each period.

The subscription is billed in advance on the 1st of each month, or once for the year on the yearly plan. It is paid from the deposits Sterncut holds for the shop, on the Friday statements; a shop that doesn't ask for deposits pays it in cash to a Sterncut agent. A month with no bookings at all is cancelled on the next 1st, and anything already paid becomes credit, taken off the next invoice; credit is never paid out in cash. The shop can switch plans in the app; anything already paid carries over as credit. If a bill goes unpaid, we call the shop first, and nothing changes on its page before that call. After it, the shop stops appearing in search from the 15th day after the invoice, and takes no new appointments from the 30th day; bookings already made and the queue are not affected. The shop can cancel the subscription at any time by contacting us; no new invoice is issued after that.^⚑15

The owner is responsible for the barbers added to the shop and for the information shown on the shop's page.^⚑16

Commission or rent terms are agreed between the barber and the shop. Sterncut records them to produce statements, without being a party to that agreement.^⚑17

New-client fee: when a client finds the shop in the Sterncut app and completes a first visit there, Sterncut bills the shop a percentage of that first visit's price, once. The current rate is shown on sterncut.ma/tarifs; a booking keeps the rate of the day it was made.^⚑21

A client is never billed to the shop if they came through the shop's own link or QR code, topped up their wallet at the shop, are recorded there as a walk-in under their phone number, or have already completed a visit there. Nothing is billed for a missed appointment, or for the shop's own barbers.^⚑21

The fee appears on a separate invoice on the 1st of the month and is settled like the subscription. The shop can dispute a fee from the app; if the client was already the shop's, the fee is given back — as credit if it was already invoiced. The rate can only go up after 30 days' notice.^⚑21

Sterncut can't guarantee uninterrupted service. Sterncut isn't responsible for the quality of services, delays or disputes between a client and a shop, unless it is at fault.^⚑18

We may change these terms. For an important change, we tell you in the app 30 days before it applies.^⚑19 If you don't agree, you can delete your account at any time.

These terms are governed by Moroccan law.

If there's a disagreement, write to us first at adil.boudraa3@gmail.com so we can look for an amicable solution. Failing that, the dispute will go before the competent courts of Tangier.^⚑20

[legal entity], [address]. Email: adil.boudraa3@gmail.com. Phone: +212 6 59 94 15 07.